Welcome to Kultury, operated by
Kultury Private Limited. We are committed to providing
customers, sellers, vendors, influencers, and other Platform users with
accessible support and assistance.
If you have a question, concern, complaint, feedback, or require
assistance relating to an order, payment, delivery, return, refund,
cancellation, account, seller activity, influencer activity, or any other
Platform-related matter, you may contact us using the official details
provided below.
Customer Support
Our customer support team can assist with general questions and issues
relating to orders, products, payments, delivery, cancellations, returns,
replacements, refunds, account access, and other customer-related
concerns.
For faster assistance with an existing order or transaction, customers are
requested to provide their Order ID and relevant account or transaction
information when contacting our support team.
Customer support may also coordinate with the relevant seller, vendor,
logistics partner, payment service provider, or other applicable service
provider where necessary to investigate and resolve an issue.
Business Address
Kultury Private Limited
E-19, Har Gyan Singh Arya Marg,
South Extension-I, Block E,
New Delhi, Delhi – 110049,
India
The above address may be used for official business correspondence and
other communications where physical correspondence is required.
Support Hours
Our customer support team is available to assist users with their queries
and concerns during applicable support hours.
We aim to respond to emails and support requests generally within
24–48 business hours. Response times may vary depending on
the nature and complexity of the request, verification requirements, or
involvement of a seller, logistics partner, payment provider, or other
third party.
Requests received on weekends, public holidays, or outside applicable
support hours may be addressed on the next available business day.
Before Contacting Us
To help us understand and resolve your request efficiently, please provide
accurate and relevant information when contacting our support team.
Depending on the nature of your request, you may be asked to provide the
following information:
- Order ID, where applicable
- Registered email address
- Registered mobile number
- Product or seller details, where applicable
- Relevant payment or transaction details
- Photographs, screenshots, or other supporting information, where required
Customers should not share passwords, account security credentials, OTPs,
PINs, CVV numbers, or other confidential authentication information with
anyone claiming to represent Kultury.
For Order-Related Queries
For questions relating to an order, delivery, cancellation, return,
replacement, refund, payment, or product issue, please mention your
Order ID in your email or communication whenever
applicable.
Providing the correct Order ID and relevant details helps our support team
identify the applicable order and coordinate with the relevant seller or
delivery partner where necessary.
Order-related requests will be handled in accordance with the applicable
Terms & Conditions, Shipping & Delivery Policy, Cancellation
Policy, Return, Replacement & Refund Policy, and other applicable
Platform policies.
For Vendor and Seller Queries
Vendors and third-party sellers may contact Kultury regarding seller
accounts, onboarding, product listings, order processing, inventory,
shipping, returns, settlements, payments, documentation, or other
marketplace-related matters.
Seller-related requests may be subject to verification and the applicable
Vendor/Seller Agreement, Platform policies, and operational requirements.
Sellers should include their registered business or seller account details
when contacting us so that the relevant account can be identified.
For Influencer and Creator Queries
Influencers and creators may contact Kultury regarding creator accounts,
collaborations, campaigns, product promotions, commissions, content,
payments, tracking, or other creator-related matters.
Influencer and creator activities may be governed by separate
Influencer/Creator Terms, campaign-specific requirements, agreements, and
applicable Platform policies.
Grievance Redressal
If you have a complaint or grievance relating to the Platform, products,
services, orders, sellers, payments, delivery, returns, refunds, or any
other matter connected with your use of Kultury, you may contact us using
the official contact details provided on this page.
Grievances will be reviewed and handled in accordance with applicable law,
the nature of the complaint, relevant Platform policies, and the
information provided by the user.
Where a grievance requires information or action from a seller, logistics
partner, payment service provider, or another third party, Kultury may
coordinate with the relevant party to facilitate an appropriate
resolution.
Any specific grievance officer name, designation, contact details, or
additional grievance information required to be displayed under
applicable law will be published or updated on the Platform as applicable.
Feedback & Suggestions
We value feedback from our customers, sellers, influencers, and other
Platform users. Suggestions and feedback help us improve our products,
services, technology, support experience, and overall Platform.
You may share your feedback, suggestions, or experience with Kultury by
contacting us at support@kultury.com.
While we appreciate all feedback, submission of a suggestion does not
create any obligation on Kultury to implement, compensate, or otherwise
act upon the suggestion unless separately agreed in writing.
Privacy and Personal Information
When you contact Kultury, we may need to collect and use certain
information to identify your account, verify your request, investigate an
issue, communicate with you, and provide customer support.
Personal information submitted through our support channels will be handled
in accordance with the applicable Privacy Policy and
applicable data-protection requirements.
Users should provide only the information reasonably necessary for
resolving their query and should avoid sharing confidential authentication
credentials through email, phone, or other support channels.
Official Communication
Customers and other Platform users should use the official contact
information published on the Kultury Platform when seeking assistance.
Kultury will not ask customers to disclose passwords, OTPs, CVV numbers,
UPI PINs, card PINs, or other confidential banking or authentication
credentials for the purpose of resolving a normal customer-support
request.
If you receive a suspicious communication claiming to represent Kultury,
do not share confidential information and contact us through our official
support channels for verification.
Changes to This Contact Information
Kultury Private Limited may update its contact details,
support channels, business address, support processes, or other information
on this page from time to time.
Any updated contact information will be published on the Platform and will
apply from the date it is made available, subject to applicable law.
Contact Us
For general assistance, customer support, grievances, feedback, or
Platform-related queries, please contact:
Kultury Private Limited
Email: support@kultury.com
Phone: +91 8920792489
Business Address:
E-19, Har Gyan Singh Arya Marg,
South Extension-I, Block E,
New Delhi, Delhi – 110049,
India
